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Acceptance of these terms and conditions is a condition of booking. Acceptance by you on this booking is your acknowledgement that you have read, understood and agreed to be bound by these terms and conditions. Please ensure you have at least 6 months validity on your passport from the date of your return and that the first name and surname that you provide for your reservation are exactly the same as they appear on your passport. Amendment fees apply to all name changes and sometimes incur cancellation and re-booking fees. Please check your visa condition and passport status before you fly to your destinations even in course of transit. We do not advise on any sort of visa information about any country.
Reconfirmation
We recommend that you confirm your flight with the local airline office at least 72 hours prior to departure. Failure to reconfirm may result in the cancellation of some reservations. For Special request (hotel confirmation, meal and seat preference, special assistance, wheel chair request) are subject to airline confirmation and need to reconfirm from agency at least 72 hours prior to departure.
Airline Fares & Bookings
Airfares quoted are subject to change, withdrawal or alteration by airlines without notice, prior to the final ticketing process being completed. Mann Travel is not liable for the cancellation of any services, or bankruptcy by third company providers, including all airlines. Mann Travel is not responsible for any baggage damage, loss or In flight services during your journey. All these matters needs to address direct to Airlines. A frequent-flyer program (FFP) is a loyalty program offered by an airline. Points earned under FFPs may be based on the class of fare, distance flown on that airline or its partners, or the amount paid. Mann Travel is not responsible for Frequent Flyer redemption. All these matters needs to address direct to Airlines.
Airport Check In
Baggage Information
Please check and confirm the baggage allowance on your booked fare, before ticket
confirmation. Baggage allowance varies from airline to airline and sector.
General rules of baggage allowance:
Changes to your flight times
It is your responsibility to contact the airline prior to departure to ensure there is no change to the schedule departure time. We are made aware of any such changes but will not be liable for any costs incurred if contact has not been made.
Hotel Accommodation from Airline
STPC/Free hotel accommodation ( If applicable in Fare rules ) in transit country are subject to confirmation Mann Travel will not be responsible for any Non Confirmation of Hotel Accommodation in case of long transit hours. We advise to recheck your flight timings, lay over time in transit country and visa conditions of the transit country.
Travel Insurance
Mann Travel strongly recommends travel insurance to protect you from unforeseen
circumstances throughout your journey.
Taxes
Any taxes or charges imposed by government or airport authorities are payable by
passengers. These are either included in the fare amount or to be paid upon arrival or departure in local currency at the airport of arrival or departure.
Passports, Visas & Health Requirements
You are solely responsible for ensuring that you hold all valid travel documents (passports, visas, etc.) and comply with the entry, exit, transit or other requirements of the countries you are travelling to. You may refuse entry into a country if you do not have the required or valid travel documents. Mann Travel and our reservation staff will not be liable in any way for any consequences arising out of your not having the required or valid travel documents.
Please check with the respective Embassy or Consulate of each country that you are
scheduled to visit, as many destinations require visas for both Australia and Non-Australia Passport holders. It is your own responsibility to ensure all travellers have valid passports. Any penalties, or extra costs incurred if any documents are not accepted by any authorities will be your responsibility. Please ensure you have at least 6 months validity on your passport from the date of your return and that the first name and surname that you provide for your reservation are exactly the same as they appear on your passport. Amendment fees apply to all name changes and sometimes incur cancellation and re-booking fees. It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.
Entry Requirements to the USA ESTA (Electronic System for Travel Authorization) Guidelines The Government of the United States of America has announced new and more detailed immigration and entry procedures for all travellers who are not citizens of the USA or Canada. If you are eligible, you can apply for and obtain approval under the Visa Waiver Program; or if you are not eligible for the Visa Waiver Program, you must apply for and obtain a visa as per the usual USA visa process. If you wish to travel under the Visa Waiver Program, you must
“pre-register” your intention to enter the USA at least 72 hours prior to your scheduled departure. If you do not obtain approval to travel by one of the above mechanisms, you will not be able to board your flight to the USA. Please visit USA ESTA for more information.
Credit Card Fees
Credit card surcharges apply when paying by credit card. In the event that payment has been made to Mann Travel by credit card, you agree that you will not seek to claim back from Mann Travel any credit card surcharges. On MasterCard, Visa and American Express – 2% (issued by banks),Premium credit card – 3% (issued by following companies like Myer, Coles, Credit Union, GE credit card, etc.) fee applies.
Reissue Fee
If any ticket has been issued that requires a change, for example to a date, a reissue fee will apply, at a fee of AUD 75 per change plus consolidator fee of AUD 22.00 any reissue fee, fare difference, tax difference payable to the airline. If travel has commenced and ticket requires reissue, airlines may charge additional fees and taxes, or local office fees. Mann Travel fee & Supplier charges may vary and increase up to AUD 300 depending upon the complexity of the ticket.
Cancellation Fee
All cancellations are governed by the terms and conditions of the airlines booked for services. After confirmation, any cancellation of any component of your travel flight will incur a minimum of AUD 150.00 per person as cancellation fee levied by Mann Travel Ltd , consolidator fee of AUD 22 plus any cancellation fee imposed by the Airlines. Mann Travel cancellation fee/Consolidator fee may vary depending upon the airline, time & efforts spend in processing the refund application. Infant tickets are always non-refundable in all circumstances. Domestic tickets and Tickets issued on Low Cost carriers are non-refundable and non- changeable. If the cancellation is due to the schedule change/flight cancellation by Airline, then cancellation fee of AUD 75.00 per person/ticket is applicable plus any cancellation fee imposed by airline. Mann Travel fee & Supplier charges may vary and increase up to AUD 300 depending upon the complexity of the ticket.
Refund
Your request for a refund of a booked airfare is governed by the terms and conditions of the airline from which you have purchased the airfare and is made or not made as determined by the airline. Many fares are non-refundable. Airline charges or cancellation fees may apply to your particular airfare. Where a refund is applicable, the turnaround time from the date of your request for Refund process to the date you are provided with your refund may take up to 12 weeks. Airline may take more than 12 weeks on same cases. Mann Travel is not liable for any refund amount, if it has been delayed from Airline.
Deposit
Deposit Fee of $50.00 is non-refundable. If passengers wish to adjust the deposit fee then it would be adjusted within 30 days of initial booking for the same passenger.
Governing Law
These terms and conditions are governed by the laws of Victoria, Australia. Any disputes or issues needs to settle to the jurisdiction of the court of Victoria.
DECLARATION:
If Mann Travel Australia takes any action to enforce the Terms and Conditions, it will be entitled to recover from you, and you agree to pay, all legal fees and expenses and any cost of litigation, in addition to any other relief, at law or in equity, to which such parties may be entitled. I agree that the above dates and time are correct. My name is as it appears on the passport. I am aware of all fare rules and conditions. I must reconfirm my flights 72 hours prior to departure.
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