Please check and confirm the baggage allowance on your booked fare, before ticket
confirmation. Baggage allowance varies from airline to airline and sector.
General rules of baggage allowance:
It is your responsibility to contact the airline prior to departure to ensure there is no change to the schedule departure time. We are made aware of any such changes but will not be liable for any costs incurred if contact has not been made.
STPC/Free hotel accommodation ( If applicable in Fare rules ) in transit country are subject to confirmation Mann Travel will not be responsible for any Non Confirmation of Hotel Accommodation in case of long transit hours. We advise to recheck your flight timings, lay over time in transit country and visa conditions of the transit country.
Mann Travel strongly recommends travel insurance to protect you from unforeseen
circumstances throughout your journey.
Any taxes or charges imposed by government or airport authorities are payable by
passengers. These are either included in the fare amount or to be paid upon arrival or departure in local currency at the airport of arrival or departure.
You are solely responsible for ensuring that you hold all valid travel documents (passports, visas, etc.) and comply with the entry, exit, transit or other requirements of the countries you are travelling to. You may refuse entry into a country if you do not have the required or valid travel documents. Mann Travel and our reservation staff will not be liable in any way for any consequences arising out of your not having the required or valid travel documents.
Please check with the respective Embassy or Consulate of each country that you are
scheduled to visit, as many destinations require visas for both Australia and Non-Australia Passport holders. It is your own responsibility to ensure all travellers have valid passports. Any penalties, or extra costs incurred if any documents are not accepted by any authorities will be your responsibility. Please ensure you have at least 6 months validity on your passport from the date of your return and that the first name and surname that you provide for your reservation are exactly the same as they appear on your passport. Amendment fees apply to all name changes and sometimes incur cancellation and re-booking fees. It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.
Entry Requirements to the USA ESTA (Electronic System for Travel Authorization) Guidelines The Government of the United States of America has announced new and more detailed immigration and entry procedures for all travellers who are not citizens of the USA or Canada. If you are eligible, you can apply for and obtain approval under the Visa Waiver Program; or if you are not eligible for the Visa Waiver Program, you must apply for and obtain a visa as per the usual USA visa process. If you wish to travel under the Visa Waiver Program, you must
“pre-register” your intention to enter the USA at least 72 hours prior to your scheduled departure. If you do not obtain approval to travel by one of the above mechanisms, you will not be able to board your flight to the USA. Please visit USA ESTA for more information.
Credit card surcharges apply when paying by credit card. In the event that payment has been made to Mann Travel by credit card, you agree that you will not seek to claim back from Mann Travel any credit card surcharges. On MasterCard, Visa and American Express – 2% (issued by banks),Premium credit card – 3% (issued by following companies like Myer, Coles, Credit Union, GE credit card, etc.) fee applies.
If any ticket has been issued that requires a change, for example to a date, a reissue fee will apply, at a fee of AUD 75 per change plus consolidator fee of AUD 22.00 any reissue fee, fare difference, tax difference payable to the airline. If travel has commenced and ticket requires reissue, airlines may charge additional fees and taxes, or local office fees. Mann Travel fee & Supplier charges may vary and increase up to AUD 300 depending upon the complexity of the ticket.
All cancellations are governed by the terms and conditions of the airlines booked for services. After confirmation, any cancellation of any component of your travel flight will incur a minimum of AUD 150.00 per person as cancellation fee levied by Mann Travel Ltd , consolidator fee of AUD 22 plus any cancellation fee imposed by the Airlines. Mann Travel cancellation fee/Consolidator fee may vary depending upon the airline, time & efforts spend in processing the refund application. Infant tickets are always non-refundable in all circumstances. Domestic tickets and Tickets issued on Low Cost carriers are non-refundable and non- changeable. If the cancellation is due to the schedule change/flight cancellation by Airline, then cancellation fee of AUD 75.00 per person/ticket is applicable plus any cancellation fee imposed by airline. Mann Travel fee & Supplier charges may vary and increase up to AUD 300 depending upon the complexity of the ticket.
Your request for a refund of a booked airfare is governed by the terms and conditions of the airline from which you have purchased the airfare and is made or not made as determined by the airline. Many fares are non-refundable. Airline charges or cancellation fees may apply to your particular airfare. Where a refund is applicable, the turnaround time from the date of your request for Refund process to the date you are provided with your refund may take up to 12 weeks. Airline may take more than 12 weeks on same cases. Mann Travel is not liable for any refund amount, if it has been delayed from Airline.
Deposit Fee of $50.00 is non-refundable. If passengers wish to adjust the deposit fee then it would be adjusted within 30 days of initial booking for the same passenger.
Hotel accommodation booked through Mann Travel Australia is subject to the policies of the respective hotel or supplier. Key conditions include:
Standard Bookings: Refunds will be processed based on the amount recovered from the hotel or supplier, minus a 20% Mann Travel service fee.
Non-Refundable Bookings: These cannot be changed, cancelled, or refunded under any circumstances.
Amendments: Any changes (such as dates, guest names, or room types) are subject to hotel availability and attract a 20% Mann Travel service fee.
Check-In/Check-Out: Times vary by hotel and will be specified on the booking voucher. Early check-in or late check-out is subject to hotel approval and may incur additional charges.
Special Requests: Requests such as adjoining rooms, accessibility needs, or early check-in are not guaranteed and depend on hotel confirmation.
Hotel Vouchers: All hotel details, including booking terms, check-in/check-out times, and inclusions, will be outlined in the final voucher issued at confirmation.
Guests must comply with all hotel rules and local laws. You are responsible for any damage or misconduct during your stay.
Mann Travel Australia acts solely as a booking agent and is not responsible for hotel service quality, amenities, or in-stay experiences.
We are not liable for disruptions caused by events outside our control, including but not limited to natural disasters, government actions, airline or hotel operational failures, or pandemics.”
These terms shall be governed by the laws of the State of Victoria, Australia, and any disputes shall be subject to the exclusive jurisdiction of its courts.
If Mann Travel Australia takes any action to enforce the Terms and Conditions, it will be entitled to recover from you, and you agree to pay, all legal fees and expenses and any cost of litigation, in addition to any other relief, at law or in equity, to which such parties may be entitled. I agree that the above dates and time are correct. My name is as it appears on the passport. I am aware of all fare rules and conditions. I must reconfirm my flights 72 hours prior to departure.
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